IDEST Communication

Services

IDEST is a translation agency (member of The Straker Group) specializing in the institutional sector and translates into all the official languages of the European Union (EU) and United Nations (UNO). Our core business is providing a comprehensive range of linguistic services to national and international institutions, both public and private.

work with us

Translation into all languages

European Union – United Nations – Public affairs

translation

Identifying needs, advice and assistance

Translation, content, workflow and quality management tools

consultancy

Our offices

Snapshots

Translation Agency

History

IDEST Communication SA was founded on 26 October 1990 by Jean-Paul Dispaux and Odette Liétar, both graduate translators. IDEST currently employs 17 full-time, permanent members of staff and works with a network of over 500 freelance translation professionals throughout the European Union and beyond.

Since 1990, IDEST has translated over 300 million words into all official languages of the EU and the UN in the field of European affairs, for the EU and UN institutions in particular. The sectors covered include the environment, fisheries and maritime affairs, RTD, enlargement, the eurozone, employment and social affairs, and intellectual property.

Quality

Quality control is the cornerstone of IDEST’s strategy and enables us to deliver translations of the very highest quality.

Examples of projects

As testament to the quality of its services, IDEST successfully manages major contracts with the following key characteristics:

a high number of languages (up to 24 simultaneously);
a high number of files for translation (up to 100 per day);
a high number of reference files;
a high number of contributors (up to 50 people on one project: project managers, translators, revisers, editors);
large volumes (up to 1,500 pages per month);
deadlines that are often very tight (e.g. 24 hrs).

For example, for over ten years IDEST has translated all the sessions of the European Parliament from all languages into French. IDEST translates trademark and model descriptions for the European Union Intellectual Property Office (Alicante) and for a similar organisation at global scale (Geneva).

Quality Control

Our quality control system is founded on the ISO-9001:2015 (formerly ISO-9001:2008) and ISO-17100:2015 (formerly EN-15038:2006) standards.

The ISO-9001 standard focuses on quality management and on customer satisfaction. IDEST has been certified since 2011. Our quality management system entails the following steps:

Identification of key players and procedures at all stages;
Daily monitoring of quality issues by the quality manager;
Identification, management and elimination of nonconformities;
Continuous improvement by implementing corrective and preventive actions (virtuous circle);
Continuously updating all documentation.

IDEST has held ISO-9001:2015 (formerly ISO-9001:2008) since 2011 and ISO-17100:2015 certification (formerly EN-15038:2006) since 2010. These certifications are now integrated into Straker’s ISO-9001:2015 and ISO-17100:2015 certifications.

GDPR

Supplier’s and customer’s personal data

Privacy notice

IDEST Communication respects the privacy of its customers and suppliers, and of visitors to its website and content management site (SWAY). This privacy notice sets out how IDEST uses your personal data and for what purposes.

What does personal data mean?

Personal data means any information identifying a natural person (either directly or indirectly), such as their name, phone number or date of birth.

What is your personal data used for?

If you offer your services to IDEST as a freelancer, we collect and process your personal data. We only use the information and personal data you provide when you complete the application form and send the requested attachments (letter, qualifications, CV and other documents) in order to process your application.

If you are applying for a job, we collect and process your personal data. We only use the information and personal data you provide when you complete the application form and send the requested attachments (letter, CV and other documents) in order to process your application.

If you wish to use IDEST’s services, we only collect the data strictly necessary to process information requests and potential orders.

Data collected by IDEST is for the latter’s sole use, and is used only for the purposes for which it was collected.

IDEST warrants that it will not transfer such data in any way whatsoever.

Retention period

Your data will be retained unless you send IDEST a written request for its removal. This request should be sent by email to olietar@idestnet.com. IDEST
undertakes to process any such request within one month of receipt of the email. It should be noted
that the data will be immediately erased from the files used, but backups (accessible only by management and the IT department) will be kept for 1 year, after which all data about you will be
deleted from our archives in full.

Right to challenge, consult and correct

You have the right to access your personal data and, if there are any errors, request that they are corrected. Certain information can be amended directly in SWAY using your personal login and password. You can request a copy of your data by sending an email to IDEST at olietar@idestnet.com All requests will be processed within one month of receiving the email.

Use of the website

IDEST has taken appropriate measures to ensure that each use of and visit to our website is secure, and to prevent any abuse.

Our Team

Learn more about each member of IDEST’s in-house team

Office Manager

Project Manager

Project Manager

Assistant Project Manager

Translator & Reviser

Translator & Reviser

Translator & Reviser

Translator & Reviser

Translator & Reviser

Translator & Reviser

IDEST in numbers

Year 2022

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Translated pages

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Translators/Revisers

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Projects Completed

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Positive feedbacks

Work with us

IDEST’s core business is providing a comprehensive range of linguistic services to national and international institutions, both public and private. We are focused on providing premium quality translations.

Customers

Need a translation?

Our primary goal is to provide you with high quality work to suit your needs. Our rates and turnaround times vary depending on various factors, such as language combination and the text’s area of specialisation.

Request a quote or find out more in just one click.

Request a translation

Our conditions of sale

Translators

Join our team!

Quality is our fundamental value at IDEST. That is why we are constantly looking for new talent specialising in different fields: external translators and revisers, employees for the in-house team or trainees.

Ask about joining our team or find out more in just one click.

Apply

Our translation/revision conditions of purchase

News

What’s new?

Belgian Quality Translation Association

June 2020 – IDEST is pleased to announce that Jean-Paul Dispaux was elected as the new Chairman of the Belgian Quality Translation Association (BQTA), replacing Rudy Tirry who will now enjoy a well-deserved retirement after a very fruitful and active career at Lionbridge.

22.09.20

ISO-17100 Certification

April 2020 - On 24 April, IDEST’s ISO-17100:2015 system was successfully audited (surveillance audit). The new certificate is valid until May 2022.

18.05.20

New Contract with European Commission

May 2020 – Following the TRAD19 tender, European Commission’s DGT awards a 4-year contract to IDEST: EN-DE-NL into FR (+40,000 p./year). No other bidder succeeded in obtaining a contract for these lots.

18.05.20

NEW CONTRACT WITH WAPES

Spring 2019 - IDEST won the translation contract following the tendering procedure launched by the World Association of Public Employment Services (WAPES) for a total duration of 4 years (2018-2022).

21.01.20

Contract for trademarks translation EUIPO

August 2019 – IDEST won the largest chunk (85 %) of the EUIPO trademarks contract into French via the Translation Centre for the Bodies of the European Union (Luxembourg). A few language combinations were lost in the process.

21.01.20

Contract with European Parliament

January 2020 - IDEST is now the main contractor of the European Parliament for all translations into French (5-year contract for a total budget of M€ 5.85).

21.01.20

VADE MECUM WORKING GROUP

February 2019 - The Vade Mecum Initiative (BQTA – CBTI) has already held 2 meetings which will eventually lead to the adoption of model specifications addressed to Belgian authorities and which will be put on-line on BQTA and CBTI’s websites this Summer 2019.

03.04.19

My Universe

Our secure area provides access to a range of information, useful links and documents.

These pages can only be accessed with the username and password provided If you are having trouble logging in, or if you have not yet received this information, please contact us.

secure area

Translator’s Space

This area offers translators and revisers who are members of our external network a wide range of tools, links and documents to help them in their day-to-day work. All the information provided is related to translation, language and IDEST’s organisation.

The information available is being constantly updated. Please check this page regularly.

Our online platform

SWAY

SWAY is our online management platform. It enables our customers to send us their requests, the project managers to manage them from A to Z and translators/revisers to upload their tasks. From quote to invoice, from purchase order to delivery, everything is managed through SWAY on our internal servers.

Currently, not all modules are active, but all will be active by the end of the year.

Sway

secure area

Customer’s Space

This area offers our customers a range of documents relating to translation and the work of IDEST. It contains guides published by professional associations, tips for drafting texts that will be translated into several languages, as well as general advice on writing and translation in general.

The information available is being constantly updated. Please check this page regularly.

FAQ

Frequently Asked Questions

Are you a customer, translator, or simply want to learn more about translation and how IDEST works?

Our frequently asked questions section contains a wealth of useful information about us. If you don’t find answers to your questions there, please contact us through our contact form .

View the FAQs

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