IDEST Communication

Services

IDEST is a translation agency specialising in the institutional sector and translates into all the official languages of the European Union (EU) and United Nations (UNO). Our core business is providing a comprehensive range of linguistic services to national and international institutions, both public and private.

work with us

Translation into all languages

European Union – United Nations – Public affairs

translation

Identifying needs, advice and assistance

Translation, content, workflow and quality management tools

consultancy

Our offices

Snapshots

Translation Agency

History

IDEST Communication SA was founded on 26 October 1990 by Jean-Paul Dispaux and Odette Liétar, both graduate translators. IDEST currently employs 17 full-time, permanent members of staff and works with a network of over 500 freelance translation professionals throughout the European Union and beyond.

Since 1990, IDEST has translated over 300 million words into all official languages of the EU and the UN in the field of European affairs, for the EU and UN institutions in particular. The sectors covered include the environment, fisheries and maritime affairs, RTD, enlargement, the eurozone, employment and social affairs, and intellectual property.

Quality is IDEST’s top priority

Certifications

Quality

Quality control is the cornerstone of IDEST’s strategy and enables us to deliver translations of the very highest quality.

Examples of projects

As testament to the quality of its services, IDEST successfully manages major contracts with the following key characteristics:

a high number of languages (up to 24 simultaneously);
a high number of files for translation (up to 100 per day);
a high number of reference files;
a high number of contributors (up to 50 people on one project: project managers, translators, revisers, editors);
large volumes (up to 1,500 pages per month);
deadlines that are often very tight (e.g. 24 hrs).

For example, for over ten years IDEST has translated all the sessions of the European Parliament from all languages into French. IDEST translates trademark and model descriptions for the European Union Intellectual Property Office (Alicante) and for a similar organisation at global scale (Geneva).

Quality Control

Our quality control system is founded on the ISO-9001:2015 (formerly ISO-9001:2008) and ISO-17100:2015 (formerly EN-15038:2006) standards.
The ISO-9001 standard focuses on quality management and on customer satisfaction. IDEST has been certified since 2011 and is subject to an external audit every six months. Our quality management system entails the following steps:

adherence to our quality manifesto;
identification of key players and procedures at all stages;
daily monitoring of quality issues by the quality manager;
identification, management and elimination of non-conformities;
continuous improvement by implementing corrective and preventive actions (virtuous circle);
continuously updating all documentation.

IDEST has held ISO-9001:2015 (formerly ISO-9001:2008) certification since 2011: Download the certificate (BELAC: BQA Nr. 019-QMS).
IDEST has held ISO-17100:2015 certification (formerly EN-15038:2006) since 2010: Download the certificate - Access the database of the certification body (LICS).

Professional affiliations

IDEST is a member of:

GDPR

Supplier’s and customer’s personal data

Privacy notice

IDEST Communication respects the privacy of its customers and suppliers, and of visitors to its website and content management site (SWAY). This privacy notice sets out how IDEST uses your personal data and for what purposes.

What does personal data mean?

Personal data means any information identifying a natural person (either directly or indirectly), such as their name, phone number or date of birth.

What is your personal data used for?

If you offer your services to IDEST as a freelancer, we collect and process your personal data. We only use the information and personal data you provide when you complete the application form and send the requested attachments (letter, qualifications, CV and other documents) in order to process your application.

If you are applying for a job, we collect and process your personal data. We only use the information and personal data you provide when you complete the application form and send the requested attachments (letter, CV and other documents) in order to process your application.

If you wish to use IDEST’s services, we only collect the data strictly necessary to process information requests and potential orders.

Data collected by IDEST is for the latter’s sole use, and is used only for the purposes for which it was collected.

IDEST warrants that it will not transfer such data in any way whatsoever.

Retention period

Your data will be retained unless you send IDEST a written request for its removal. This request should be sent by email to olietar@idestnet.com. IDEST undertakes to process any such request within one month of receipt of the email. It should be noted that the data will be immediately erased from the files used, but backups (accessible only by management and the IT department) will be kept for 1 year, after which all data about you will be deleted from our archives in full.

Right to challenge, consult and correct

You have the right to access your personal data and, if there are any errors, request that they are corrected. Certain information can be amended directly in SWAY using your personal login and password. You can request a copy of your data by sending an email to IDEST at olietar@idestnet.com All requests will be processed within one month of receiving the email.

Use of the website

IDEST has taken appropriate measures to ensure that each use of and visit to our website is secure, and to prevent any abuse.

Our team

Learn more about each member of IDEST’s in-house team